Privacy Policy

Focus Fleet and Fuel Management Inc. is committed to respecting your privacy.

To ensure that your privacy is respected, Focus Fleet and Fuel Management Inc. has adopted a Privacy Statement.

The purpose of this Statement is to establish responsible, transparent information management practices in our relationships with customers, employees and visitors to our website.

The Privacy Statement has been drafted in accordance with applicable federal and provincial laws and current industry practices.

Your information helps us serve you better.

Customer information is primarily required for the purposes of concluding customer service agreements. This information also helps us to better respond to their preferences and needs.

Other non-personal information, such as that collected from visitors to our website, allows us to study visitor habits and preferences so that we can develop and improve our existing products and offerings or create new ones.

We do not want to know any more than what is strictly necessary.

We collect only the subscriber information that is strictly required for the purposes of providing our products and services. This information is collected with the consent of subscribers. Information collected for the duration of the subscription includes credit information, billing files, service and equipment statements, as well as any complaints documented in a file.

We do not disclose your information to anyone.

We do not sell or disclose any information on our subscribers to outside organizations, including our affiliated companies.

Only organizations that act as Focus Fleet and Fuel Management Inc. agents are authorized to use your information when required for the purposes of providing our products and services.

We keep information only as long as necessary.

Focus Fleet and Fuel Management Inc. keeps subscriber information only for the time it needs to use it.

The information is then destroyed, or anonymized, i.e. reduced to simple statistical data that cannot possibly be linked to you.

Information is protected.

Information on you is kept solely by Focus Fleet and Fuel Management Inc. It is stored in databases protected by security technologies that are regularly upgraded and subjected to strict

Focus Fleet and Fuel Management Inc.’s agents have access to these databases only for specific purposes related to their duties, and they are required to comply with our security procedures and confidentiality rules.

Your consent is of paramount importance.

Focus Fleet and Fuel Management Inc. and its agents always ask subscribers for their consent before using or disclosing their information, except in certain exceptional situations or when required to do so by law.

We guarantee safe surfing at our website.

Focus Fleet and Fuel Management Inc. offers you a safe surfing environment on all of its websites. When you purchase a subscription, your information is protected to ensure the secure transmission of your information.

Like most commercial websites, Focus Fleet and Fuel Management Inc. website use cookies. These notably allow us to recognize your device and browser so as to store your preferences for the next time you visit one of our websites. Additionally, Focus Fleet and Fuel Management Inc. may use cookies in order to target advertising and offers made to you on Focus Fleet and Fuel Management Inc. or partner websites according to your preferences.

These cookies cannot be used to access your device or obtain information other than that which you provide voluntarily when you visit our websites.

We give priority treatment to your comments.

If you think Focus Fleet and Fuel Management Inc. has not adhered to the principles set forth in its Privacy Statement, you may file a complaint with the Focus Fleet and Fuel Management Inc. officer in charge of enforcing the Privacy Statement. This officer is currently Louis-Philippe Bourgault, Vice-President, Finance and Marketing , Focus Fleet and Fuel Management Inc. at lpbourgault@focusoptimization.com

Focus Fleet and Fuel Management Inc. will investigate all complaints regarding compliance with its Privacy Statement, and take appropriate measures, including, if necessary, changes to its Privacy Statement or practices. In all cases, you will be informed of the result of the investigation into your complaint.