Position: INSIDE SALES REPRESENTATIVE / CUSTOMER LOYALTY
3 weeks paid vacation.
Insurance Group benefits package, medical.
Friendly and organized working environment.
Responsible for responding to any current customer requests.
Support incoming customer calls, emails and/or online chats.
Provide customer training, user onboarding, technical information and advice accordingly.
Write and provide submissions and make follow
up with clients.
Maintain lasting relationships with end-users.
Collaborate with various stakeholders such as the management team, technical service team and IT teams to better manage customer expectations, deliverables and ensure accountability.
Maintain company’s standards as for customer loyalty.
Provide feedback to the management on market trends, competitive threats, unmet needs and opportunities to deliver value to customers.
Keep detailed notes on prospect, customer profiles and customer interactions in our CRM.
3 to 5 years of experience.
Confident, articulate and professional speaking
and writing abilities.
Capacity to summarize information and
Excellent presentation and negotiation skills.
Results driven and strive for closing sales.
Empathic listener and persuasive speaker.
Master miscellaneous IT tools (CRM, video conferencing, online meetings, screen share, and webinars, cloud-based office suites and presentation application).
English: Professional working proficiency with experience.
French: would be of added value, not mandatory.