Position: INSIDE SALES REPRESENTATIVE / CUSTOMER LOYALTY

  • Full-time
  • Permanent position

Offer:

  • 3 weeks paid vacation.

  • Insurance Group benefits package, medical.

  • Friendly and organized working environment.

  • Competitive salary.


Main responsabilities:

  • Responsible for responding to any current customer requests.

  • Support incoming customer calls, emails and/or online chats.

  • Provide customer training, user onboarding, technical information and advice accordingly.

  • Write and provide submissions and make follow
    up with clients.

  • Maintain lasting relationships with end-users.

  • Collaborate with various stakeholders such as the management team, technical service team and IT teams to better manage customer expectations, deliverables and ensure accountability.

  • Maintain company’s standards as for customer loyalty.

  • Provide feedback to the management on market trends, competitive threats, unmet needs and opportunities to deliver value to customers.

  • Keep detailed notes on prospect, customer profiles and customer interactions in our CRM.


Representative profile:

  • 3 to 5 years of experience.

  • Confident, articulate and professional speaking
    and writing abilities.

  • Capacity to summarize information and
    structure content.

  • Excellent presentation and negotiation skills.

  • Results driven and strive for closing sales.

  • Empathic listener and persuasive speaker.

  • Master miscellaneous IT tools (CRM, video conferencing, online meetings, screen share, and webinars, cloud-based office suites and presentation application).

  • Tech Savvy.


Language proficiency:

  • English: Professional working proficiency with experience.

  • French: would be of added value, not mandatory.